Category: Business Continuity
An earlier blog article by my colleague highlighted the importance of understanding the Causality Chain in effective Incident Management. Underlying the Causality Chain is the knowledge of the interdependencies of organizational assets which enable the delivery of products and services. The same dependency mapping that enlightens the Causality Chain also…
Business Continuity and Disaster Recovery: Big Tent, or Separate Umbrellas?
Perhaps I’m just a curmudgeon (a crusty, ill-tempered old man), but it irks me when someone uses the term “Business Continuity” exclusively to refer to IT planning. Perhaps I’ve been in this industry too long. I remember when IT planning was referred to as “Disaster Recovery”, and only business operations…
The 5 Real Reasons your Employees Don’t Care about Business Continuity
An excellent, recent article in Information Week online, entitled “5 Reasons Your Employees Don’t Care About Business Continuity” dealt with what I might categorize as ‘symptoms’ of non-participation. There are some fundamental problems in many organizations (and in their Business Continuity Management programs) that discourage participation – and often assure…
Incident Management: The Importance of Causality Chain
“Business Continuity Planning: Is it an Art or a Science?” That discussion rages on, with as much intensity as the chicken-or-the-egg controversy. Â But there is no doubt when it comes to Incident Management – there must be an underlying science for the response to be predictable and effective. One key…
Incident Management & Crisis Management – Very Different, Often Confused
Those of us who spend our business lives immersed in the Business Continuity industry swim through a sea of acronyms. Meanwhile, we are constantly seeking the support and cooperation of colleagues who are often confused by those same acronyms. We can make understanding easier simply by using real terms instead…
Incident Management 103 – Communications
During an incident there is constant need or desire for information from many stakeholders: Senior Management wants to know what is impacted, what the response is, what the expected outcome is and when operations will be back to ‘normal’. Line managers who are indirectly impacted want to know when they…
Data Migration: How-to Guide
You’ve spent years creating Plans and accumulating data in your legacy DRP software.  Now you’re no longer sure that old software is capable of providing everything you need. But you assume you face a ‘Hobson’s Choice’: stick with the old legacy software (ugh!), or start all over again (worse!). Your…
Requirements Over Time: The Venus Flytrap of Business Continuity
“Preppers” (those anticipating the end of the world who stockpile guns, food, camouflage gear, bottled water and the like in expectation of Armageddon), have it easy. They simply buy and hoard as much as they can manage. They think they know what will happen – they just don’t know when…
Business Continuity Management Software – The Clamor for Ease of Use
‘The solution has to be easy to use’. Â ‘Our end-users log in once, maybe twice, a year to update their business continuity plans and their BIAs’. These are statements we often hear, during preliminary discussions, from BCM managers who reach out to us to explore our software solution. Â One forthright…
Incident Management 102 – Planning for Incident Response
Business Continuity and Disaster Recovery Plans often rely on assumptions (read more about them here). Some Business Continuity plans are very effective response plans but assume that, during an incident, it will be the only plan invoked. That’s a highly blinkered view. Lessons learned from disaster events such as Super…