Business disruptions that can’t be contained using Standard Operating Procedures (SOP’s) can be classified as Incidents.  An Incident may cause Disaster Recovery and/or Business Continuity Plans to be invoked. Those invoked activities are an Incident Response. Think of Incident Response in three distinct parts: Activation. Knowing which Plans to invoke requires an Assessment of what […]

Plans should not be the only goal of Business Continuity Management (BCM) programs.  The true end-state of BCM should be to assure that your organization can successfully manage its response to any disruption, the goal of Incident Management. An Incident Management focus has 4 components: Planning – More than just BIAs and Risk Assessment, planning […]

2017: The airline industry has gotten publicity lately – for reasons they’d rather have avoided: United Airlines forcibly removed a passenger due to overbooking. The resulting furor saw their stock plunge more than 4%. Delta’s 5-hour outage resulted in the 300 cancelled flights and cost of $150 million. British Airways’ system glitch in May stranded […]