eRMA – The AI-Enhanced Interface for Resiliency Intelligence
When disruptions strike, Crisis Managers don’t need data—they need direction.
eRMA transforms complex resiliency information into real-time, actionable intelligence.
Real-Time Impact Awareness
Understand how incidents affect assets, services, and SLAs—instantly.
Command Intelligence
Get guided recommendations on which plans to activate and which teams to mobilize.
Predictive Forecasting
Anticipate the cascading impact of outages and resource failures before they escalate.
Unified Context View
Connect data from Toolkit, eZPlanner, and CommandCentre into one adaptive command layer.
Incident Collaboration
Enable seamless coordination across teams through automated alerts and task orchestration.
Executive Dashboards
Present a clear, data-backed situational picture for leadership decisions.
Why Crisis Managers Rely on eRMA
Built to think the way Crisis Managers act—fast, factual, and focused on outcomes.
Ask. Don’t Search.
Use natural language or voice prompts to access the information you need instantly.
Make Decisions, Not Assumptions.
eRMA surfaces insights, not reports—enabling confident, data-backed action.
Lead with Clarity.
Understand what’s impacted, what’s available, what to do next, all in one view.
Stay Mobile. Stay Ready.
Access eRMA from any device—CommandCentre dashboard, tablet, or phone—wherever a crisis unfolds.
Executive Intelligence at Your Fingertips
Ask eRMA – Get Answers That Matter
Built into eZPlanner, eRMA is a conversational interface designed for business leaders, IT managers, and program executives. It understands plain-language questions and delivers decision-ready outputs in seconds.
Typical questions:
“Which services are impacted if Location X goes offline?”
“What are my options if Vendor Y fails?”
“Who should be notified for a cyber event in Data Center Z?”
“What continuity strategies are in place for Payroll?”
“Show all open gaps in Tier 1 services”
No dropdowns. No filters. Just clarity, delivered fast.
Built on the Resiliency Model, Trained on Your Program
eRMA Is Smart Because Your Program Is
eRMA is not a generic chatbot. It’s built on the eBRP Process Model, trained using the actual architecture of your program: assets, services, plans, locations, RTOs, responders, impact thresholds, and more.
Taps into eBRP Suite’s structured knowledge base
Follows your organization’s metadata, policies, and definitions
Produces output that aligns with your criticality tiers and dependencies
Offers results linked to dashboards, maps, and recommended actions
eRMA grows smarter as your program matures.
eRMA in Action – Use Cases Across the Enterprise
| User Persona | Example eRMA Interactions |
|---|---|
| Executive Sponsor | “List gaps in Recovery Plans for Tier 1 Processes” |
| Risk Manager | “Identify SPOFs in the Product Y dependencies” |
| IT Ops Lead | “Show dependencies for Application Z and current recovery plans” |
| Responder/Planner | “Find plans associated with Team A and check readiness status” |
| Compliance/Audit | “Summarize last 6 months of exercises and incident response status” |
eRMA reduces time-to-answer and enhances situational clarity for decision-makers.
Fully Integrated, Always Context Aware
More Than a Bot – A Fully Embedded Decision Engine
eRMA is accessible anywhere within eZPlanner. With one click, users can launch it to ask context-specific questions and get responses that include:
Interactive dashboards
GIS Maps showing asset/service overlays
Notifications and escalation tree suggestions
Suggested continuity strategies
Links to Response Plans and MyToDo task activations
eRMA isn’t a standalone AI experiment—it’s a core, intelligent layer of the eBRP Suite.
eBRP Suite:
Engineered for Resilience, Powered by Innovation
AI-powered resilience, real-time incident management, and Process Modeling—delivering scalable solutions to build and manage enterprise resiliency programs to address today’s threat landscape.