Unified Notification
In times of disruption, the speed, accuracy, and reach of communication are critical. eBRP Suite’s Unified Notification capability provides a centralized, multi-channel communication engine that supports your Enterprise Resiliency Program by enabling timely alerts, targeted task assignments, stakeholder collaboration, and continuous status updates—before, during, and after any incident.
As a core generic feature, Unified Notification is embedded across all modules—Toolkit (TK), CommandCentre (CC), and eZPlanner (eZP)—ensuring consistency, reliability, and traceability in all communications, from Plan review alerts to Incident activation broadcasts.
Multi-Channel Messaging
Send notifications via:
Email
SMS/Text
Voice Calls
- Microsoft Teams
Secure in-app messaging
Event-Driven Triggers
Trigger notifications from:
- Plan, BIA Review Notifications
- Approval Workflow Alerts
Plan Activation
Task status changes (e.g., overdue, escalated, completed)
Scheduled tests or audits
Role-Based Targeting
Two-Way Acknowledgement
Track responses, confirmations, and escalations. Ensure message receipt and response with automatic logging and audit trail visibility.
Message Templates & Customization
Create standardized templates for rapid deployment. Personalize content dynamically using variables such as user name, location, or incident context.
Batch & Workflow Integration
Automate bulk notifications through scheduled workflows, testing scenarios, or data sync events from authoritative sources.
- Crisis Communications: Push real-time alerts to Crisis Management Teams, Executives, and Operational Units.
Plan Review Alerts: Notify stakeholders of pending reviews or expirations using automated workflows.
Exercise Notifications: Alert participants of schedule tests, and exercises with event messaging.
Issue Escalation Notices: Escalate overdue or blocked tasks to higher authorities to maintain RTOs.
Service Disruption Alerts: Notify impacted departments and customers about service status and workaround strategies.
Accelerates Response Time: Unified communication reduces delays in mobilization, decision-making, and recovery.
Reduces Human Error: Automated templates and triggered messaging ensure consistent and accurate communications.
Accountability: Message logs and response tracking provide clear audit trails for compliance and performance reviews.
Supports Compliance & SLA: Maintain adherence to internal SLAs and external regulatory communication mandates.
Enhances Stakeholder Confidence: Keeps stakeholders engaged during routine operations, testing, and crises.
Unified Notification in the eBRP Suite is not just a messaging tool—it’s a strategic enabler of resilience. By embedding real-time, targeted communications into every layer of your Resiliency Program, it ensures your people, processes, and technologies remain aligned, informed, and prepared to act.
Smart Alerts. Coordinated Response. Resilient Enterprise.
eBRP Suite:
Engineered for Resilience, Powered by Innovation
AI-powered resilience, real-time incident management, and Process Modeling—delivering scalable solutions to build and manage enterprise resiliency programs to address today’s threat landscape.