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Home / Suite / Program Management Tools / Solution Support – V2

Solution Support – V2

Enabling Confidence, Continuity, and Customer Success

eBRP Suite is more than just a software platform—it’s a long-term partnership built on resiliency, configurability, and customer success. At the core of this partnership is our Solution Support capability, designed to ensure your organization’s Enterprise Resiliency Program thrives from implementation through sustained operation.

Implementation Advisory & Onboarding

Guided rollout aligned to Enterprise Resiliency Program objectives.

Assistance with data import, system configuration, and role-based access setup.

Advisory on adoption roadmap: BIA, Risk, Planning, Testing.

Ongoing Platform Support

Access to a dedicated support team with deep domain expertise.

Support for all modules: Toolkit (TK), CommandCentre (CC), eZPlanner (eZP).

Timely response and resolution SLAs for service tickets.

Periodic Platform Health Checks

Scheduled reviews of data integrity, usage metrics, and configuration drift.

Recommendations for optimization based on evolving organizational needs.

Proactive alerts on outdated entities, gaps, or policy non-alignment.

Training & Knowledge Transfer

On-demand and live training sessions for Administrators and End Users.

Role-specific tutorials and scenario-based walk-throughs.

Support for building internal champions and cross-functional adoption.

 

Configuration Flexibility & Customization

Support to tailor workflows, entity templates, and dashboards.

Integration guidance for data synchronization from authoritative systems.

Adaptability to new regulatory or SLA-driven requirements.

Upgrade Path & Feature Adoption

Scheduled release communications and enhancement previews.

Support for transitioning to Post-Covid enhancements like eZPlanner UX/UI.

Guided feature adoption (e.g., GIS upgrades, eRMA deployment, Reporting enhancements).

Common Use Cases

  • New Customer Implementation: Structured onboarding plan with eBRP Solution Experts

  • Annual Program Refresh: Align configuration with updated strategy or regulatory frameworks

  • Platform Expansion: Adding new departments (e.g., Vendor Risk, IT Resiliency) into the suite

  • Testing and Exercises: Support for building, launching, and analyzing simulation campaigns

  • User Training Programs: Refresher sessions or train-the-trainer initiatives

  • Audit Readiness: Prepare for external audits or internal reviews with clean configuration and logs

Value to the Enterprise

  • Reduced Operational Risk: Ensures your resiliency solution remains aligned with business needs

  • Higher User Adoption: Tailored training and ongoing advisory help foster engagement

  • Improved Program Maturity: Advisory insights help elevate from reactive to proactive resiliency

  • Audit Confidence: Documentation and logs are always current, complete, and accessible

  • Strategic Resiliency Investment: Leverages your eBRP Suite investment to drive enterprise-wide value

Continuous Partnership, Not Just a Ticket System

eBRP Solutions believes in co-creating success. Our Solution Support offering is driven by the same principles that power the eBRP Suite itself—resilience, adaptability, intelligence, and stakeholder empowerment.

Whether you’re just starting your journey or enhancing a mature Enterprise Resiliency Program, our Solution Support ensures you’re never navigating it alone.

 

eBRP Suite:
Engineered for Resilience, Powered by Innovation

AI-powered resilience, real-time incident management, and Process Modeling—delivering scalable solutions to build and manage enterprise resiliency programs to address today’s threat landscape.

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